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| 01 - THE SIX STEPS IN PREPARING FOR A SUCCESSFUL NEGOTIATION.MOV | 08/31/2012 | 33.42 MB |
| 02 - DEFINING THE TWO BIG STRATEGIES.MOV | 08/31/2012 | 17.25 MB |
| 03 - ASKING DIAGNOSTIC QUESTIONS.MOV | 08/31/2012 | 20.02 MB |
| 04 - EXPLORING CONFLICT RESOLUTION STYLES.MOV | 08/31/2012 | 22.24 MB |
| 05 - UNDERSTANDING CONTENTIOUS TACTICS.MOV | 08/31/2012 | 32.90 MB |