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| 01 IMPROVING SYSTEMS | 01/17/2018 | 7.21 MB |
| 02 REFACTORING | 01/17/2018 | 24.58 MB |
| 03 OPTIMIZATION | 01/17/2018 | 17.96 MB |
| 04 CRITICAL FEW | 01/17/2018 | 29.06 MB |
| 05 DIMINISHING RETURNS | 01/17/2018 | 20.60 MB |
| 06 FRICTION | 01/17/2018 | 74.54 MB |
| 07 AUTOMATION | 01/17/2018 | 28.14 MB |
| 08 THE IRONY OF AUTOMATION | 01/17/2018 | 36.97 MB |
| 09 THE PARADOX OF AUTOMATION | 01/17/2018 | 36.73 MB |
| 10 STANDARD OPERATING PROCEDURE | 01/17/2018 | 47.49 MB |
| 11 CHECKLISTING | 01/17/2018 | 69.63 MB |
| 12 CESSATION | 01/17/2018 | 51.17 MB |
| 13 NORMAL ACCIDENTS | 01/17/2018 | 44.21 MB |
| 14 RESILIENCE | 01/17/2018 | 75.41 MB |
| 15 FAIL-SAFE | 01/17/2018 | 35.84 MB |
| 16 STRESS TESTING | 01/17/2018 | 32.01 MB |
| 17 SCENARIO PLANNING | 01/17/2018 | 41.14 MB |
| 18 THE MIDDLE PATH | 01/17/2018 | 19.06 MB |
| 19 THE EXPERIMENTAL MINDSET | 01/17/2018 | 31.23 MB |
| 20 THIS IS NOT 'THE END' | 01/17/2018 | 27.24 MB |