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| 01 - INTRODUCTION AND CORE CONCEPTS | 03/27/2015 | 49.42 MB |
| 02 - CORE METRICS | 03/27/2015 | 126.84 MB |
| 03 - UPSELLS | 03/27/2015 | 89.02 MB |
| 04 - BUNDLING | 03/27/2015 | 36.86 MB |
| 05 - CROSS SELL AND BACK ENDS PART 1 | 03/27/2015 | 38.31 MB |
| 06 - CROSS SELL AND BACK ENDS PART 2 | 03/27/2015 | 33.10 MB |
| 07 - LARGER TRANSACTION WRAP-UP | 03/27/2015 | 15.78 MB |
| 08 - SELLING MORE OFTEN | 03/27/2015 | 38.52 MB |
| 09 - INCREASING FREQUENCY OF PURCHASE PART 1 | 03/27/2015 | 36.11 MB |
| 10A - INCREASING FREQUENCY OF PURCHASE PART 2 | 03/27/2015 | 33.68 MB |
| 10B - INCREASING FREQUENCY OF PURCHASE PART 3 | 03/27/2015 | 8.15 MB |
| 11 - SUBSCRIPTIONS, MEMBERSHIPS, CONTINUITY | 03/27/2015 | 56.82 MB |
| 12 - EXTENDING THE LIFE OF THE CUSTOMER | 03/27/2015 | 25.18 MB |
| 13 - REACTIVATION | 03/27/2015 | 27.09 MB |
| 14 - WRAP UP | 03/27/2015 | 14.42 MB |